Please note we currently only deliver to the UK Mainland and to the Highlands. For shipping to other destinations in the EU and USA, please contact our Customer Service at sales@alabasstudios.com.

‍

‍Final Sale Policy. Ruth’s collection of unique artworks crafted with the utmost care–from concept to creation. Each piece is handcrafted in limited quantities to ensure exceptional quality, individuality, and lasting enjoyment. Due to the artisanal nature, all sales are final. We are unable to offer returns or exchanges at this time.

‍

Safe Arrival Guarantee: Your order will be shipped directly from our trusted shipper.

‍

Packaging: Your artwork will be carefully packaged in custom-designed materials and shipped with the utmost care to ensure it arrives in perfect condition.

‍

If the packaging shows visible damage upon delivery, we recommend inspecting the contents while the delivery person is present. Should you discover any damage to your art piece during transit, please take clear photographs of the damage using your phone and decline acceptance from the courier.

‍

If your package appears undamaged upon delivery but you discover damage after opening it, please take two clear, detailed photos of the issue. Contact us immediately to arrange a return and secure a replacement for your item.

‍

If you have any queries, please contact us at sales@alabasstudios.com