Frequently Asked Questions
General Questions
Do you offer COM or bespoke customisation?
Most products are made to order and can be produced with COM. Customisation is available on a case-by-case basis, depending on the manufacturer and cost.
Do you offer variations beyond what is available?
Depending on the product, additional materials, colours, or variations may be available that are not shown. We’re happy to help you source the exact variation you’re looking for.
Are products and brands sold on Alabas authentic?
Alabas does not, and will never, offer reproductions or unlicensed products. All pieces are sourced exclusively from original manufacturers, makers and artists.
Can I view your products in person?
We pride ourselves on offering products of the highest quality, available exclusively through our website. We provide a 28-day return policy, giving you confidence that items can be returned if they don’t suit or aren’t as expected. Returned items must be sent back in their original packaging. Some of our brands also offer viewing experiences in their showrooms–bookings are essential and must be arranged through Alabas. Please contact us for more information.
How do I report missing item(s)?
We will occasionally dispatch items separately to ensure you receive your items as soon as possible. Our luxury products (including made-to-order) can be shipped directly from the manufacturer and may arrive separately. Please check your order confirmation and estimated delivery timescales for each item on your order to make sure you are not missing anything outside the delivery timescales stated on our website. If you discover something is missing, please contact us at sales@alabasstudios.com as soon as possible.
Payments
What payment methods do you accept?
We accept PayPal and all major credit cards: Visa, Mastercard and American Express. A bank transfer is also accepted. Please add the items you wish to purchase to ‘Favourites’, then move them to your ‘Product Enquiry List’ and compete the form or send us an email at sales@alabasstudios.com.
How will I know when my order has gone through?
We will send you an email to acknowledge that we have received your order. The email will include your order summary, unique order number, your billing information. If you do not receive a confirmation email after placing an order, please contact our Customer Service team for further assistance.
When will payment taken?
Once your card is authorised, payment will be taken immediately, and you will receive an email confirming that your order has been successful. If your card is not authorised, payment will not be taken, and we recommend you contact your bank or card issuer to understand why they could not authorise the payment.
Why has my payment been declined?
Payment can be declined for a number of reasons. Try checking the details to ensure that the card details, such as the start date and card type, are correct and that your billing address is the same address registered to the card. If the problem persists, try contacting your bank or card issuer. If you are still experiencing problems, please contact our Customer Service team sales@alabasstudios.com.
How can I request a VAT invoice?
If you have a business in the UK, you are eligible to apply for a VAT invoice. To request an invoice, please kindly submit your request via email to sales@alabasstudios.com.
Can I claim VAT back?
If you have a business in the UK, you are eligible to apply for a VAT invoice. To request an invoice, please kindly submit your request via email to sales@alabasstudios.com.
Orders
How do I place an order?
You can order online via our website and pay at checkout. Additionally, please add the items you wish to purchase to ‘Favourites’, then move them to your ‘Product Enquiry List’ and fill out contact for or email us at sales@alabasstudios.com
How are shipping costs calculated?
Shipping costs depend on several factors, including destination, dimensions, product cost, and weight. International orders may also incur import taxes and customs duties. Please note that Alabas is not responsible for any duties, taxes, or handling fees charged at the time of delivery.
Can I change contact details on my order?
If you need to update the name or other details on your order, please contact our Customer Service team as soon as possible to avoid any delivery delays.
How long will items stay in 'Favourites' for?
You can now add products to your 'Favourites' as you browse, and buy later. These items will stay in your 'Favourites' for 7 days. If you would like some help completing your order, please contact our Customer Service team for further assistance.
How do I use the discount code?
Please make sure you input your discount code into the correct box when you check out and click ‘Apply’ to use it on your order.
Can I make changes to my order?
While we may not always be able to make changes to your order, unwanted items can usually be returned. Please note that customised items are non-returnable and cannot be altered. If you would like to cancel or make changes to your order, please contact our Customer Service team for further assistance.
delivery
Can I track my order?
Quite often, our couriers produce a tracking code that we can pass to our customers to track progress. If the order has been dispatched via our specialist furniture delivery company, tracking is not always available. Please feel free to ask us for more information.
Can I nominate a chosen date for delivery?
Yes, we can communicate a chosen delivery date that suits you via our couriers, provided we have given enough notice.
Can the customer coordinate their own delivery?
Yes, if the customer chooses to manage their own freight and delivery, Alabas must be notified of the specific details of the movement.
Can I cancel or change my order or address?
You can cancel or change your delivery address by contacting us at sales@alabasstudios.com You will need your order number and email address to hand. Your order can be cancelled or changed at any time until it has been dispatched from our distribution centre.
Is white glove shipping available?
White glove delivery is available at an additional cost within the contiguous United Kingdom for bulky items. Please contact us to arrange this service.
Does Alabas ship worldwide?
Yes, unless otherwise noted, we ship worldwide.
Can I arrange collection to get my purchase faster?
Unfortunately, we’re unable to offer storage for collections. However, for certain products, collection may be possible directly from the manufacturer or brand–please contact us for details.
What if my delivery arrives damaged?
In the unlikely event that your purchase(s) are damaged in transit, please first refuse to sign for the item and send it back if it is visibly damaged before accepting delivery. If it is only noticeable once opened, please send us an email with photographic evidence. We will then arrange a collection and a replacement with you. Damages must be reported within 24 hours of receipt of delivery.
Returns
What is your returns policy?
If you wish to return your purchase for whatever reason, you have 28 days from the date of delivery to do so. The products must be returned in their original packaging. Please contact us at sales@alabasstudios.com. For more information please visit our Returns Policy.
Trade
Do you offer trade pricing?
Yes, please contact us directly for more details.
What benefits are included in the trade program?
Trade clients can access a wider selection from each vendor’s material library, with greater customisation and product variations. They will also have a dedicated representative to assist with quotes, delivery times, and other enquiries.
Do you offer sales tax exemption?
Sales tax exemption applies to trade orders only when a valid Resale Certificate or Sales Tax Certificate is provided at the time of purchase.
Frequently Asked Questions
General Questions
Do you offer COM or bespoke customisation?
Most products are made to order and can be produced with COM. Customisation is available on a case-by-case basis, depending on the manufacturer and cost.
Do you offer variations beyond what is available?
Depending on the product, additional materials, colours, or variations may be available that are not shown. We’re happy to help you source the exact variation you’re looking for.
Are products and brands sold on Alabas authentic?
Alabas does not, and will never, offer reproductions or unlicensed products. All pieces are sourced exclusively from original manufacturers, makers and artists.
Can I view your products in person?
We pride ourselves on offering products of the highest quality, available exclusively through our website. We provide a 28-day return policy, giving you confidence that items can be returned if they don’t suit or aren’t as expected. Returned items must be sent back in their original packaging. Some of our brands also offer viewing experiences in their showrooms–bookings are essential and must be arranged through Alabas. Please contact us for more information.
How do I report missing item(s)?
We will occasionally dispatch items separately to ensure you receive your items as soon as possible. Our luxury products (including made-to-order) can be shipped directly from the manufacturer and may arrive separately. Please check your order confirmation and estimated delivery timescales for each item on your order to make sure you are not missing anything outside the delivery timescales stated on our website. If you discover something is missing, please contact us at sales@alabasstudios.com as soon as possible.
Payments
What payment methods do you accept?
We accept PayPal and all major credit cards: Visa, Mastercard and American Express. A bank transfer is also accepted. Please add the items you wish to purchase to ‘Favourites’, then move them to your ‘Product Enquiry List’ and compete the form or send us an email at sales@alabasstudios.com.
How will I know when my order has gone through?
We will send you an email to acknowledge that we have received your order. The email will include your order summary, unique order number, your billing information. If you do not receive a confirmation email after placing an order, please contact our Customer Service team for further assistance.
When will payment taken?
Once your card is authorised, payment will be taken immediately, and you will receive an email confirming that your order has been successful. If your card is not authorised, payment will not be taken, and we recommend you contact your bank or card issuer to understand why they could not authorise the payment.
Why has my payment been declined?
Payment can be declined for a number of reasons. Try checking the details to ensure that the card details, such as the start date and card type, are correct and that your billing address is the same address registered to the card. If the problem persists, try contacting your bank or card issuer. If you are still experiencing problems, please contact our Customer Service team sales@alabasstudios.com.
How can I request a VAT invoice?
If you have a business in the UK, you are eligible to apply for a VAT invoice. To request an invoice, please kindly submit your request via email to sales@alabasstudios.com.
Can I claim VAT back?
If you have a business in the UK, you are eligible to apply for a VAT invoice. To request an invoice, please kindly submit your request via email to sales@alabasstudios.com.
Orders
How do I place an order?
You can order online via our website and pay at checkout. Additionally, please add the items you wish to purchase to ‘Favourites’, then move them to your ‘Product Enquiry List’ and fill out contact for or email us at sales@alabasstudios.com
How are shipping costs calculated?
Shipping costs depend on several factors, including destination, dimensions, product cost, and weight. International orders may also incur import taxes and customs duties. Please note that Alabas is not responsible for any duties, taxes, or handling fees charged at the time of delivery.
Can I change contact details on my order?
If you need to update the name or other details on your order, please contact our Customer Service team as soon as possible to avoid any delivery delays.
How long will items stay in 'Favourites' for?
You can now add products to your 'Favourites' as you browse, and buy later. These items will stay in your 'Favourites' for 7 days. If you would like some help completing your order, please contact our Customer Service team for further assistance.
How do I use the discount code?
Please make sure you input your discount code into the correct box when you check out and click ‘Apply’ to use it on your order.
Can I make changes to my order?
While we may not always be able to make changes to your order, unwanted items can usually be returned. Please note that customised items are non-returnable and cannot be altered. If you would like to cancel or make changes to your order, please contact our Customer Service team for further assistance.
delivery
Can I track my order?
Quite often, our couriers produce a tracking code that we can pass to our customers to track progress. If the order has been dispatched via our specialist furniture delivery company, tracking is not always available. Please feel free to ask us for more information.
Can I nominate a chosen date for delivery?
Yes, we can communicate a chosen delivery date that suits you via our couriers, provided we have given enough notice.
Can the customer coordinate their own delivery?
Yes, if the customer chooses to manage their own freight and delivery, Alabas must be notified of the specific details of the movement.
Can I cancel or change my order or address?
You can cancel or change your delivery address by contacting us at sales@alabasstudios.com You will need your order number and email address to hand. Your order can be cancelled or changed at any time until it has been dispatched from our distribution centre.
Is white glove shipping available?
White glove delivery is available at an additional cost within the contiguous United Kingdom for bulky items. Please contact us to arrange this service.
Does Alabas ship worldwide?
Yes, unless otherwise noted, we ship worldwide.
Can I arrange collection to get my purchase faster?
Unfortunately, we’re unable to offer storage for collections. However, for certain products, collection may be possible directly from the manufacturer or brand–please contact us for details.
What if my delivery arrives damaged?
In the unlikely event that your purchase(s) are damaged in transit, please first refuse to sign for the item and send it back if it is visibly damaged before accepting delivery. If it is only noticeable once opened, please send us an email with photographic evidence. We will then arrange a collection and a replacement with you. Damages must be reported within 24 hours of receipt of delivery.
Returns
What is your returns policy?
If you wish to return your purchase for whatever reason, you have 28 days from the date of delivery to do so. The products must be returned in their original packaging. Please contact us at sales@alabasstudios.com. For more information please visit our Returns Policy.
Trade
Do you offer trade pricing?
Yes, please contact us directly for more details.
What benefits are included in the trade program?
Trade clients can access a wider selection from each vendor’s material library, with greater customisation and product variations. They will also have a dedicated representative to assist with quotes, delivery times, and other enquiries.
Do you offer sales tax exemption?
Sales tax exemption applies to trade orders only when a valid Resale Certificate or Sales Tax Certificate is provided at the time of purchase.
Frequently Asked Questions
General Questions
Do you offer COM or bespoke customisation?
Most products are made to order and can be produced with COM. Customisation is available on a case-by-case basis, depending on the manufacturer and cost.
Do you offer variations beyond what is available?
Depending on the product, additional materials, colours, or variations may be available that are not shown. We’re happy to help you source the exact variation you’re looking for.
Are products and brands sold on Alabas authentic?
Alabas does not, and will never, offer reproductions or unlicensed products. All pieces are sourced exclusively from original manufacturers, makers and artists.
Can I view your products in person?
We pride ourselves on offering products of the highest quality, available exclusively through our website. We provide a 28-day return policy, giving you confidence that items can be returned if they don’t suit or aren’t as expected. Returned items must be sent back in their original packaging. Some of our brands also offer viewing experiences in their showrooms–bookings are essential and must be arranged through Alabas. Please contact us for more information.
How do I report missing item(s)?
We will occasionally dispatch items separately to ensure you receive your items as soon as possible. Our luxury products (including made-to-order) can be shipped directly from the manufacturer and may arrive separately. Please check your order confirmation and estimated delivery timescales for each item on your order to make sure you are not missing anything outside the delivery timescales stated on our website. If you discover something is missing, please contact us at sales@alabasstudios.com as soon as possible.
Payments
What payment methods do you accept?
We accept PayPal and all major credit cards: Visa, Mastercard and American Express. A bank transfer is also accepted. Please add the items you wish to purchase to ‘Favourites’, then move them to your ‘Product Enquiry List’ and compete the form or send us an email at sales@alabasstudios.com.
How will I know when my order has gone through?
We will send you an email to acknowledge that we have received your order. The email will include your order summary, unique order number, your billing information. If you do not receive a confirmation email after placing an order, please contact our Customer Service team for further assistance.
When will payment taken?
Once your card is authorised, payment will be taken immediately, and you will receive an email confirming that your order has been successful. If your card is not authorised, payment will not be taken, and we recommend you contact your bank or card issuer to understand why they could not authorise the payment.
Why has my payment been declined?
Payment can be declined for a number of reasons. Try checking the details to ensure that the card details, such as the start date and card type, are correct and that your billing address is the same address registered to the card. If the problem persists, try contacting your bank or card issuer. If you are still experiencing problems, please contact our Customer Service team sales@alabasstudios.com.
How can I request a VAT invoice?
If you have a business in the UK, you are eligible to apply for a VAT invoice. To request an invoice, please kindly submit your request via email to sales@alabasstudios.com.
Can I claim VAT back?
If you have a business in the UK, you are eligible to apply for a VAT invoice. To request an invoice, please kindly submit your request via email to sales@alabasstudios.com.
Orders
How do I place an order?
You can order online via our website and pay at checkout. Additionally, please add the items you wish to purchase to ‘Favourites’, then move them to your ‘Product Enquiry List’ and fill out contact for or email us at sales@alabasstudios.com
How are shipping costs calculated?
Shipping costs depend on several factors, including destination, dimensions, product cost, and weight. International orders may also incur import taxes and customs duties. Please note that Alabas is not responsible for any duties, taxes, or handling fees charged at the time of delivery.
Can I change contact details on my order?
If you need to update the name or other details on your order, please contact our Customer Service team as soon as possible to avoid any delivery delays.
How long will items stay in 'Favourites' for?
You can now add products to your 'Favourites' as you browse, and buy later. These items will stay in your 'Favourites' for 7 days. If you would like some help completing your order, please contact our Customer Service team for further assistance.
How do I use the discount code?
Please make sure you input your discount code into the correct box when you check out and click ‘Apply’ to use it on your order.
Can I make changes to my order?
While we may not always be able to make changes to your order, unwanted items can usually be returned. Please note that customised items are non-returnable and cannot be altered. If you would like to cancel or make changes to your order, please contact our Customer Service team for further assistance.
delivery
Can I track my order?
Quite often, our couriers produce a tracking code that we can pass to our customers to track progress. If the order has been dispatched via our specialist furniture delivery company, tracking is not always available. Please feel free to ask us for more information.
Can I nominate a chosen date for delivery?
Yes, we can communicate a chosen delivery date that suits you via our couriers, provided we have given enough notice.
Can the customer coordinate their own delivery?
Yes, if the customer chooses to manage their own freight and delivery, Alabas must be notified of the specific details of the movement.
Can I cancel or change my order or address?
You can cancel or change your delivery address by contacting us at sales@alabasstudios.com You will need your order number and email address to hand. Your order can be cancelled or changed at any time until it has been dispatched from our distribution centre.
Is white glove shipping available?
White glove delivery is available at an additional cost within the contiguous United Kingdom for bulky items. Please contact us to arrange this service.
Does Alabas ship worldwide?
Yes, unless otherwise noted, we ship worldwide.
Can I arrange collection to get my purchase faster?
Unfortunately, we’re unable to offer storage for collections. However, for certain products, collection may be possible directly from the manufacturer or brand–please contact us for details.
What if my delivery arrives damaged?
In the unlikely event that your purchase(s) are damaged in transit, please first refuse to sign for the item and send it back if it is visibly damaged before accepting delivery. If it is only noticeable once opened, please send us an email with photographic evidence. We will then arrange a collection and a replacement with you. Damages must be reported within 24 hours of receipt of delivery.
Returns
What is your returns policy?
If you wish to return your purchase for whatever reason, you have 28 days from the date of delivery to do so. The products must be returned in their original packaging. Please contact us at sales@alabasstudios.com. For more information please visit our Returns Policy.
Trade
Do you offer trade pricing?
Yes, please contact us directly for more details.
What benefits are included in the trade program?
Trade clients can access a wider selection from each vendor’s material library, with greater customisation and product variations. They will also have a dedicated representative to assist with quotes, delivery times, and other enquiries.
Do you offer sales tax exemption?
Sales tax exemption applies to trade orders only when a valid Resale Certificate or Sales Tax Certificate is provided at the time of purchase.
Frequently Asked Questions
General Questions
Do you offer COM or bespoke customisation?
Most products are made to order and can be produced with COM. Customisation is available on a case-by-case basis, depending on the manufacturer and cost.
Do you offer variations beyond what is available?
Depending on the product, additional materials, colours, or variations may be available that are not shown. We’re happy to help you source the exact variation you’re looking for.
Are products and brands sold on Alabas authentic?
Alabas does not, and will never, offer reproductions or unlicensed products. All pieces are sourced exclusively from original manufacturers, makers and artists.
Can I view your products in person?
We pride ourselves on offering products of the highest quality, available exclusively through our website. We provide a 28-day return policy, giving you confidence that items can be returned if they don’t suit or aren’t as expected. Returned items must be sent back in their original packaging. Some of our brands also offer viewing experiences in their showrooms–bookings are essential and must be arranged through Alabas. Please contact us for more information.
How do I report missing item(s)?
We will occasionally dispatch items separately to ensure you receive your items as soon as possible. Our luxury products (including made-to-order) can be shipped directly from the manufacturer and may arrive separately. Please check your order confirmation and estimated delivery timescales for each item on your order to make sure you are not missing anything outside the delivery timescales stated on our website. If you discover something is missing, please contact us at sales@alabasstudios.com as soon as possible.
Payments
What payment methods do you accept?
We accept PayPal and all major credit cards: Visa, Mastercard and American Express. A bank transfer is also accepted. Please add the items you wish to purchase to ‘Favourites’, then move them to your ‘Product Enquiry List’ and compete the form or send us an email at sales@alabasstudios.com.
How will I know when my order has gone through?
We will send you an email to acknowledge that we have received your order. The email will include your order summary, unique order number, your billing information. If you do not receive a confirmation email after placing an order, please contact our Customer Service team for further assistance.
When will payment taken?
Once your card is authorised, payment will be taken immediately, and you will receive an email confirming that your order has been successful. If your card is not authorised, payment will not be taken, and we recommend you contact your bank or card issuer to understand why they could not authorise the payment.
Why has my payment been declined?
Payment can be declined for a number of reasons. Try checking the details to ensure that the card details, such as the start date and card type, are correct and that your billing address is the same address registered to the card. If the problem persists, try contacting your bank or card issuer. If you are still experiencing problems, please contact our Customer Service team sales@alabasstudios.com.
How can I request a VAT invoice?
If you have a business in the UK, you are eligible to apply for a VAT invoice. To request an invoice, please kindly submit your request via email to sales@alabasstudios.com.
Can I claim VAT back?
If you have a business in the UK, you are eligible to apply for a VAT invoice. To request an invoice, please kindly submit your request via email to sales@alabasstudios.com.
Orders
How do I place an order?
You can order online via our website and pay at checkout. Additionally, please add the items you wish to purchase to ‘Favourites’, then move them to your ‘Product Enquiry List’ and fill out contact for or email us at sales@alabasstudios.com
How are shipping costs calculated?
Shipping costs depend on several factors, including destination, dimensions, product cost, and weight. International orders may also incur import taxes and customs duties. Please note that Alabas is not responsible for any duties, taxes, or handling fees charged at the time of delivery.
Can I change contact details on my order?
If you need to update the name or other details on your order, please contact our Customer Service team as soon as possible to avoid any delivery delays.
How long will items stay in 'Favourites' for?
You can now add products to your 'Favourites' as you browse, and buy later. These items will stay in your 'Favourites' for 7 days. If you would like some help completing your order, please contact our Customer Service team for further assistance.
How do I use the discount code?
Please make sure you input your discount code into the correct box when you check out and click ‘Apply’ to use it on your order.
Can I make changes to my order?
While we may not always be able to make changes to your order, unwanted items can usually be returned. Please note that customised items are non-returnable and cannot be altered. If you would like to cancel or make changes to your order, please contact our Customer Service team for further assistance.
delivery
Can I track my order?
Quite often, our couriers produce a tracking code that we can pass to our customers to track progress. If the order has been dispatched via our specialist furniture delivery company, tracking is not always available. Please feel free to ask us for more information.
Can I nominate a chosen date for delivery?
Yes, we can communicate a chosen delivery date that suits you via our couriers, provided we have given enough notice.
Can the customer coordinate their own delivery?
Yes, if the customer chooses to manage their own freight and delivery, Alabas must be notified of the specific details of the movement.
Can I cancel or change my order or address?
You can cancel or change your delivery address by contacting us at sales@alabasstudios.com You will need your order number and email address to hand. Your order can be cancelled or changed at any time until it has been dispatched from our distribution centre.
Is white glove shipping available?
White glove delivery is available at an additional cost within the contiguous United Kingdom for bulky items. Please contact us to arrange this service.
Does Alabas ship worldwide?
Yes, unless otherwise noted, we ship worldwide.
Can I arrange collection to get my purchase faster?
Unfortunately, we’re unable to offer storage for collections. However, for certain products, collection may be possible directly from the manufacturer or brand–please contact us for details.
What if my delivery arrives damaged?
In the unlikely event that your purchase(s) are damaged in transit, please first refuse to sign for the item and send it back if it is visibly damaged before accepting delivery. If it is only noticeable once opened, please send us an email with photographic evidence. We will then arrange a collection and a replacement with you. Damages must be reported within 24 hours of receipt of delivery.
Returns
What is your returns policy?
If you wish to return your purchase for whatever reason, you have 28 days from the date of delivery to do so. The products must be returned in their original packaging. Please contact us at sales@alabasstudios.com. For more information please visit our Returns Policy.
Trade
Do you offer trade pricing?
Yes, please contact us directly for more details.
What benefits are included in the trade program?
Trade clients can access a wider selection from each vendor’s material library, with greater customisation and product variations. They will also have a dedicated representative to assist with quotes, delivery times, and other enquiries.
Do you offer sales tax exemption?
Sales tax exemption applies to trade orders only when a valid Resale Certificate or Sales Tax Certificate is provided at the time of purchase.
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New products, limited editions, event invitations and much more.
Private customers
Business customers
Join Our Newsletter
New products, limited editions, event invitations and much more.
Private customers
Business customers
Join Our Newsletter
New products, limited editions, event invitations and much more.
Private customers
Business customers